> For the complete documentation index, see [llms.txt](https://incident-tracker.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://incident-tracker.gitbook.io/docs/admin-guide/users/manage-users.md).

# Manage Users

This page outlines how to manage user settings in Incident Tracker, including updating user managers, resetting passwords, and applying restrictions.

***

## Add a Manager to a Single User

Managers assigned to users will appear in the "Manager List" report and can also be used to filter certain views or apply permissions.

#### Steps:

1. Go to **Admin > Manage Users**.
2. Click the **Edit icon** next to the user you want to modify.
3. Use the **"Manager" dropdown** to assign a manager to that user.
4. Click **Save**.

### ▶️ Interactive Tutorial – Add a Manager to a User

{% @arcade/embed flowId="HL0RI6hktzoDs88cBKtH" url="<https://app.arcade.software/share/HL0RI6hktzoDs88cBKtH>" %}

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## Reset a User’s Password (Admin)

If a user forgets their password or gets locked out, you can manually reset it as an admin.

#### Steps:

1. Navigate to **Admin > Manage Users**.
2. Click the **Edit icon** next to the user's name.
3. In the **Password** and **Confirm Password** fields, enter the new password.
4. Click **Save**.

{% hint style="info" %}
Tip: Use a temporary password and have the user reset it when they login.
{% endhint %}

{% hint style="warning" %}
Note: Passwords can only be reset here if the user is a native account.
{% endhint %}

### ▶️ Interactive Tutorial – Changing a User's Password

{% @arcade/embed flowId="ZBjOnDc3MIwDnHqtsLvu" url="<https://app.arcade.software/share/ZBjOnDc3MIwDnHqtsLvu>" %}

***

## Set User Restrictions

User restrictions define what parts of the application each user can see and interact with.

#### Steps:

1. Navigate to **Admin > Manage Users**.
2. Click the **Restrictions icon** (padlock symbol) next to the desired user.
3. Check/uncheck permissions according to what the user should access.
4. Click **Save** when finished.

### ▶️ Interactive Tutorial – Set User Restrictions

{% @arcade/embed flowId="Bj1sRp93vbzr9gM8kF5X" url="<https://app.arcade.software/share/Bj1sRp93vbzr9gM8kF5X>" %}

***

## User Rights & Permissions

User rights define what functionality and data a user has access to. You can configure this by:

1. Navigating to **Admin > Manage Users**.
2. Clicking the **Edit icon** for the desired user.
3. Scrolling to the **User Rights** section.

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### Administrator Rights

* **Admin Rights**\
  Full access to system settings and user configuration. Inherits all rights below.

***

### User Rights Summary

* **Submit Reports** – Create new incident reports with attachments
* **View Rights** – View all incident reports
* **My Reports Rights** – View only personal and assigned reports
* **Edit Rights** – Modify reports the user can view (includes append and change label)
* **Append Rights** – Add notes or attachments to reports
* **Change Label Rights** – Update status, priority, and assignment
* **Delete Rights** – Delete reports

***

### Document Center Rights

* **Document Management Rights** – Upload/edit/delete documents
* **Document View Rights** – View/download documents

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### Clery Rights (Higher Education)

* Only administrators can manage Clery-specific data linked to reports.

***

<details>

<summary>User Rights Explained in Detail</summary>

**Admin Rights**\
Users with this right have access to the admin control panel and can completely manage the site settings. It is recommended to apply this right judiciously. Administrators also inherit all rights below.

**Submit Reports**\
Users with this right have the ability to submit reports (and can add attachments during the submit process regardless of append rights).

**View Rights**\
Users with this right have the ability to view all reports in the system. Gives access to the Reports and Analytics page.

**My Reports Rights**\
Users with this right have the ability to view their own reports or reports they are assigned (if assignments are enabled). This right is inherited when the View All Right is applied.

**Edit Rights**\
Users with this right have the ability to edit (but not delete) any existing report they can view, this includes the original report data plus the ability to set labels (statuses, priorities and assignments) and append notes. An edit log is visible from each report to show who has edited a report and what information was changed.

**Append Rights**\
Users with this right have the ability to append (notes or file attachments) to reports they can view. This right is inherited when the EDIT right is applied.

**Change Label Rights**\
Users with this right have the ability to change labels (status, priorities, and assignments), when applicable, to reports they can view. This right is inherited when the EDIT right is applied.

**Delete Rights**\
Users with this right have the ability to delete any report they have access to view.

**Document Management Rights**\
Users with this right have the ability to view and manage documents on the Documents page.

**Document View Rights**\
Users with this right have the ability to view documents on the Documents page. This right is inherited when the Document Management Right is applied.

**Clery access** (higher education only)\
Please note only administrators have access to add, edit, or delete Clery information attached to a report.

</details>

### Access Rule Notes

* If a user is assigned a report, they are able to view/edit it **even if location or category restrictions would normally block them**.

{% hint style="warning" %}
If a user has **no View Rights** ("View My" or "View All"), they **cannot see assigned reports**.
{% endhint %}