> For the complete documentation index, see [llms.txt](https://incident-tracker.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://incident-tracker.gitbook.io/docs/admin-guide/misc/export-to-excel/troubleshooting-blank-excel-export.md).

# Troubleshooting Blank Excel Export

If your exported Excel file appears blank, it may be caused by Excel's security settings. Follow the steps below to resolve the issue:

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## Step-by-Step Fix

1. Open **Microsoft Excel**
2. Navigate to **File > Options**
3. Click on **Trust Center**, then select **Trust Center Settings**
4. Go to **Protected View**
5. Uncheck the following option:
   * ✅ *Enable Protected View for files originating from the Internet*
6. (Optional) If that doesn’t resolve it, uncheck:
   * ✅ *Enable Protected View for files located in potentially unsafe locations*
7. Click **OK** to save settings and exit
8. Close Excel completely
9. Reopen the exported report

{% hint style="success" %}
If you're prompted with a pop-up asking if the file is from a trusted source, this is normal. Click **Yes** to view the file.
{% endhint %}

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#### 🔗 Related Page:

* [Export Reports to Excel](/docs/admin-guide/misc/export-to-excel.md)