> For the complete documentation index, see [llms.txt](https://incident-tracker.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://incident-tracker.gitbook.io/docs/admin-guide/communication/notification-settings-and-groups.md).

# Notification Settings and Groups

Incident Tracker allows administrators to configure automated email notifications through the **Notification Settings and Groups** feature. This functionality enables timely communication to designated individuals or groups when specific events occur within the system.

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## Creating Alert Groups

To create an alert group:

1. Navigate to **Admin > Notification Settings and Groups**.
2. Click on the **Alert Groups** tab.
3. Click **Add New Group**.
4. Enter a **Group Name**.
5. Add email addresses to the group.
6. Click **Save** to create the group.

{% hint style="info" %}
Alert groups can include both Incident Tracker users and external email addresses.
{% endhint %}

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## Configuring Notification Settings

To set up notification preferences:

1. Navigate to **Admin > Notification Settings and Groups**.
2. Click on the **Notification Settings** tab.
3. Choose the type of notification:
   * **Global Notifications**: Apply to all reports submitted.
   * **Category-Based Notifications**: Trigger based on specific report categories.
   * **Location-Based Notifications**: Trigger based on specific report locations.
4. Assign the appropriate alert group(s) to each notification type.
5. Click **Save** to apply the settings.

{% hint style="warning" %}
Ensure that alert groups are created prior to assigning them in notification settings.
{% endhint %}

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## Managing Alert Groups

* **Editing a Group**: Click the **Edit icon** next to the group name to modify its members or name.
* **Deleting a Group**: Click the **Delete icon** to remove the group.

{% hint style="danger" %}
Deleting an alert group will remove it from all associated notification settings.
{% endhint %}

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## Best Practices

* Regularly review and update alert groups to ensure accurate and relevant notifications.
* Utilize category and location-based notifications for targeted communication.
* Test notification settings to confirm proper delivery to intended recipients.