> For the complete documentation index, see [llms.txt](https://incident-tracker.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://incident-tracker.gitbook.io/docs/admin-guide/application-information/manage-status-and-priorities.md).

# Manage Status and Priorities

Incident Tracker lets administrators define the **statuses** and **priorities** used to label incident reports. Labels can be applied manually after a report is submitted, or automatically through workflows. They give staff a quick visual indicator of where a report stands and how urgent it is, help staff filter across incident data, and act as triggers and conditions inside workflows.

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## Enabling Statuses and Priorities

Statuses and priorities are controlled independently. Each can be turned on or off from the top of the **Manage Status and Priorities** page.

1. Navigate to **Admin > Manage Status and Priorities**.
2. Set **Enable status for reports** to **Yes** or **No**.
3. Set **Enable priorities for Reports** to **Yes** or **No**.

Setting either option to **No** hides that label throughout Incident Tracker — it will no longer appear on report lists, report details, filters, or workflow options. Setting it back to **Yes** restores it. You can enable one without the other.

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## Managing Statuses

Statuses track where a report sits in its lifecycle (for example, *open*, *pending*, or *closed*). When enabled, the **Status** section lets you customize your own status language.

For each status you can:

* **Rename it** — type a new label in the **Change To** column.
* **Set a color** — choose a color from the **color drop-down**. This color is used wherever the status label appears.
* **Change the sort order** — use the up and down arrows to reorder how statuses are listed.
* **Add a new status** — enter a label in the **add new status** row and choose a color.

Click **Update Status Settings** to save your changes. The **in use in *****X***** Reports** indicator next to each status shows how many reports currently carry that label.

{% hint style="warning" %}
**Notes**

* Status labels are limited to **20 characters**.
* You cannot delete a status that is in use.
* Renaming a status that is in use will change the status name for **all** reports bound to it.
  {% endhint %}

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## Managing Priorities

Priorities give staff a quick visual indicator of a report's urgency (for example, *high*, *medium*, or *low*). When enabled, the **Priority** section works the same way as statuses.

For each priority you can:

* **Rename it** — type a new label in the **Change To** column.
* **Set a color** — choose a color from the **color drop-down**.
* **Change the sort order** — use the up and down arrows to reorder how priorities are listed.
* **Add a new priority** — enter a label in the **add new priority** row and choose a color.

Click **Update Priority Settings** to save your changes. The **in use in *****X***** Reports** indicator next to each priority shows how many reports currently carry that label.

{% hint style="warning" %}
**Notes**

* Priority labels are limited to **16 characters**.
* You cannot delete a priority that is in use.
* Renaming a priority that is in use will change the priority name for **all** reports bound to it.
  {% endhint %}

***

## Applying Labels to Reports

Once configured, statuses and priorities can be applied to reports in two ways:

* **Manually** — staff with the appropriate rights can set a report's status and priority after it is submitted.
* **Automatically** — workflows can set or change a report's status and priority based on trigger conditions.

Because statuses and priorities act as workflow triggers and conditions, it is best to define them before building workflows that rely on them. See Manage Workflows for details.