> For the complete documentation index, see [llms.txt](https://incident-tracker.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://incident-tracker.gitbook.io/docs/welcome/overview.md).

# Overview

Welcome to the official documentation for **Incident Tracker**, your all-in-one tool for reporting, managing, and resolving incidents. This guide will help you get up and running and make the most of its features.

### Jump right in

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Admin Guide</strong></td><td>Start setting up your site</td><td></td><td></td><td><a href="/pages/iXJXyrO9nD5bySvtweH4">/pages/iXJXyrO9nD5bySvtweH4</a></td></tr><tr><td><strong>User Guide</strong></td><td>Learn end-user functionality</td><td></td><td></td><td><a href="/pages/rNXXyMlgT8rpPHZv6Ccn">/pages/rNXXyMlgT8rpPHZv6Ccn</a></td></tr><tr><td><strong>FAQs and Documents</strong></td><td></td><td></td><td></td><td><a href="/pages/JjjojIyKxaiBPzzLwvtg">/pages/JjjojIyKxaiBPzzLwvtg</a></td></tr></tbody></table>

### 🧭 What Is Incident Tracker?

**Incident Tracker** is a secure, cloud-based incident management platform designed for teams and organizations of all sizes. It enables teams to report, track, and resolve incidents efficiently — from initial report through final resolution — while keeping stakeholders informed and accountable.

With powerful workflows and built-in analytics, Incident Tracker enables you to:

* Standardize incident reporting across teams
* Track status and progress in real time
* Send automatic alerts and updates
* Monitor trends with customizable reports
* Maintain compliance and data integrity

Teams can explore the demo workspace immediately, or reach out to get started with a workspace for their organization.

### 👥 Who Uses Incident Tracker?

Incident Tracker is trusted by teams across a wide range of industries, including:

* **Healthcare:** Hospitals, family care centers, community care centers, behavioral health, rehabilitation centers, and mental health facilities
* **Security & Safety Departments**
* **Libraries and Education:** Libraries, K–12 schools, and higher education institutions
* **Government Agencies**
* **Businesses & Nonprofits:** Property management companies, factories, logistics and trucking companies, and many more

No matter your industry, Incident Tracker is built to scale with your needs and adapt to your workflows.

### 📚 What You’ll Find in This Guide

This documentation includes:

* Step-by-step guides to get started
* Instructions for reporting and managing incidents
* How-to articles for reporting, tracking, and analytics
* Administrative and user role settings
* And more...

### 💬 Need Help?

If you run into issues or have questions not covered here, our support team is here for you:

* 📧 **Email:** <support@incident-tracker.com>
* 📞 **Phone Support:** Mon–Fri, 7:30 AM – 4 PM Eastern
* 📈 **System Status:** [Uptime Page](https://stats.uptimerobot.com/k2r2wfkOGw)