# Overview

Welcome to the official documentation for **Incident Tracker**, your all-in-one tool for reporting, managing, and resolving incidents. This guide will help you get up and running and make the most of its features.

### Jump right in

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Admin Guide</strong></td><td>Start setting up your site</td><td></td><td></td><td><a href="/pages/iXJXyrO9nD5bySvtweH4">/pages/iXJXyrO9nD5bySvtweH4</a></td></tr><tr><td><strong>User Guide</strong></td><td>Learn end-user functionality</td><td></td><td></td><td><a href="/pages/rNXXyMlgT8rpPHZv6Ccn">/pages/rNXXyMlgT8rpPHZv6Ccn</a></td></tr><tr><td><strong>FAQs and Documents</strong></td><td></td><td></td><td></td><td><a href="/pages/JjjojIyKxaiBPzzLwvtg">/pages/JjjojIyKxaiBPzzLwvtg</a></td></tr></tbody></table>

### 🧭 What Is Incident Tracker?

**Incident Tracker** is a secure, cloud-based incident management platform designed for teams and organizations of all sizes. It enables teams to report, track, and resolve incidents efficiently — from initial report through final resolution — while keeping stakeholders informed and accountable.

With powerful workflows and built-in analytics, Incident Tracker enables you to:

* Standardize incident reporting across teams
* Track status and progress in real time
* Send automatic alerts and updates
* Monitor trends with customizable reports
* Maintain compliance and data integrity

Teams can explore the demo workspace immediately, or reach out to get started with a workspace for their organization.

### 👥 Who Uses Incident Tracker?

Incident Tracker is trusted by teams across a wide range of industries, including:

* **Healthcare:** Hospitals, family care centers, community care centers, behavioral health, rehabilitation centers, and mental health facilities
* **Security & Safety Departments**
* **Libraries and Education:** Libraries, K–12 schools, and higher education institutions
* **Government Agencies**
* **Businesses & Nonprofits:** Property management companies, factories, logistics and trucking companies, and many more

No matter your industry, Incident Tracker is built to scale with your needs and adapt to your workflows.

### 📚 What You’ll Find in This Guide

This documentation includes:

* Step-by-step guides to get started
* Instructions for reporting and managing incidents
* How-to articles for reporting, tracking, and analytics
* Administrative and user role settings
* And more...

### 💬 Need Help?

If you run into issues or have questions not covered here, our support team is here for you:

* 📧 **Email:** <support@incident-tracker.com>
* 📞 **Phone Support:** Mon–Fri, 7:30 AM – 4 PM Eastern
* 📈 **System Status:** [Uptime Page](https://stats.uptimerobot.com/k2r2wfkOGw)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://incident-tracker.gitbook.io/docs/welcome/overview.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.